West Wales
Covering health and social care services for people living in the following areas:
- Carmarthenshire
- Ceredigion
- Pembrokeshire
Llais Carmarthen
Welsh Government buildings, Picton Terrace
Carmarthen
SA31 3BT
Llais Milford Haven
Suite 18 Cedar Court, Havens Head Business park
Milford Haven
SA73 3LS
Llais Aberystwyth
WG building, Rhodfa Padarn, Llanbadarn Fawr
Aberstwyth
SY23 3UR
What we do
Llais West Wales Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area.
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
More recent reports
View all publicationsThis manifesto sets out twelve evidence-based reforms grouped under four themes: equity and access, prevention and early intervention, person-centred care, and integration of services. These are not abstract policy ideas. They are practical and achievable changes that people told us would make the biggest difference to their experience of health and social care.
Llais exists to champion the voices of people who use health and social care services.
That is why across Wales, in villages, towns, and cities, we have listened to tens of thousands of people. In community halls, high streets, schools, local GPs, care homes, and online, people have shared their experiences, frustrations, and hopes for health and social care.
This manifesto is built on those voices: the people’s priorities, what matters most, what would make the biggest difference to their lives, and what needs to change.
Llais has been hearing from lots of people in rural areas across all of Wales who have shared what they see as the strengths but also the struggles of accessing health and social care. With roughly 1 in 3 people in Wales living in areas classified as rural, it is important that these voices are heard and acted on to avoid further health inequities.
What's happening in your area
View all eventsNo events found. View all events
Do you use NHS or social care services?
Then you can help make them better for everyone by telling us about your experiences – good and bad.
Raising a concern about health and social care services
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
We can help with complaints advocacy
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
01646 697610
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
Passionate about health and social care?
Get InvolvedAt Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
