Reports
Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.
Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.
Our national reports set out what we have heard and what people think about services across Wales.
They WILL be about the things you have told us matter to you.
From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.
Getting urgent and emergency healthcare in Welsh hospitals
Over the past year Llais has been hearing a lot about the challenges facing people needing emergency healthcare in Wales.
Starting in late September 2024, over the course of 5 weeks, Llais’ teams across Wales visited the Emergency Departments, Minor Injury Units and Medical Assessment Units in their local areas. We undertook 42 visits.
We also ran an online survey and held focus groups to capture people’s experiences. During this 5-week period we heard directly from over 700 people about their experience of emergency healthcare.
Llais Position Statement Time for urgent action on emergency care in Wales
Llais exists to make sure that the voices and experiences of people and communities across Wales are heard and acted upon in health and social care. As set out in the Health and Social Care (Quality and Engagement) (Wales) Act 2020, we have a statutory duty to reflect the views and represent the interests of people in their health and social care services.
By engaging with over 700 people, including through 42 visits to hospitals, minor injury and medical assessment units, people and communities have told us that emergency care in Wales is falling short of the standards they expect and deserve.
In recent weeks as the effect of the winter have taken hold, there has been widespread public interest in the challenges facing NHS Wales emergency departments, with bodies such as the Royal College of Nurses expressing serious concerns about the effect stretched services are having on people’s care.