Covering health and social care services for people living in the following areas:
Llais - Cwm Taf Morgannwg Region
TY Antur Enterprise House Navigation Park, Abercynon
Mountain Ash
CF45 4SN
Llais Cwm Taf Morgannwg Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
Llais Cwm Taf Morgannwg is currently working with Behaviour Support Hub for their regional priority, and asking parents and / or carers of neurodiverse children to share their experiences (good or bad) of both health and social care services that support neurodiverse children and young people, and those with mental health difficulties / additional learning needs.
This framework defines how we can all contribute to the success of our organisation and to our own successes as individuals and as a team. Adopting and embracing these behaviours will help to achieve our vision of a health and social care system where people get the services they need in a way that works best for them.
The Llais Standing Orders, have been made by the Board. These Standing Orders shall, where applicable, be read and interpreted together with the organisation’s statutory powers and functions.
These Standing Financial Instructions (SFIs) detail the financial responsibilities which apply to everyone working for Llais. They do not provide detailed procedural advice and should be read in conjunction with the detailed departmental and financial control procedure notes.
Then you can help make them better for everyone by telling us about your experiences – good and bad.
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
01443 405830
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
At Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
