Covering health and social care services for people living in the following areas:
Llais Cardiff
Pro Copy Business Centre (Rear), Parc Ty Glas, Llanishen
Cardiff.
CF14 5DU
Llais Cardiff & Vale Region is here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services in your local area
We hear from the public in many different ways. We visit NHS and social care services to talk to patients, residents and carers. We talk to people at public events, and through community groups.
Our Advocacy Service helps people who want to raise a concern about care or treatment.
We use surveys, apps and social media to engage with our community, and we produce reports on what we've heard.
Then you can help make them better for everyone by telling us about your experiences – good and bad.
Llais exists to make sure that the voices and experiences of people and communities across Wales are heard and acted upon in health and social care. As set out in the Health and Social Care (Quality and Engagement) (Wales) Act 2020, we have a statutory duty to reflect the views and represent the interests of people in their health and social care services.
By engaging with over 700 people, including through 42 visits to hospitals, minor injury and medical assessment units, people and communities have told us that emergency care in Wales is falling short of the standards they expect and deserve.
In recent weeks as the effect of the winter have taken hold, there has been widespread public interest in the challenges facing NHS Wales emergency departments, with bodies such as the Royal College of Nurses expressing serious concerns about the effect stretched services are having on people’s care.
Over the past year Llais has been hearing a lot about the challenges facing people needing emergency healthcare in Wales.
Starting in late September 2024, over the course of 5 weeks, Llais’ teams across Wales visited the Emergency Departments, Minor Injury Units and Medical Assessment Units in their local areas. We undertook 42 visits.
We also ran an online survey and held focus groups to capture people’s experiences. During this 5-week period we heard directly from over 700 people about their experience of emergency healthcare.
When things go wrong, raising your concern can seem “a step too far” or too time-consuming, especially as it may be at a particularly difficult time.
But raising your concern in the right way is important. It can make a positive difference to others, preventing the same happening to them and ensuring our future care is better.
If you need to raise a concern about an NHS or social care service, you can talk to us. Our trained, dedicated complaints advocacy staff will provide you with the free, independent, and confidential support you are entitled to.
Get in touch with us on
02920 750112
or email us at [email protected]
and one of our team will talk to you about your concern, what sort of help you think you require and if you have any particular needs such as large print materials or access to someone who can sign.
At Llais, we are committed to engaging with communities across Wales to hear from people about health and social care services.
The more people who get involved with us, the better our health and social care services will be – and there are lots of ways to join with us in a way that suits you:
