The People's Principles
Read more hereWhat we do
We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
Llais News
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Llais welcomes engagement on the future of Meddygfa Sarn
29 January 2026
West Wales
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What Wales wants: Llais publishes the people’s health and social care priorities for the next Government.
16 December 2025
Cardiff & Vale of GlamorganNeath Port Talbot and SwanseaCwm Taf MorgannwgNorth WalesWest WalesGwentPowys
No one left behind: Llais calls for action on rural health and care in Wales
1 December 2025
North WalesWest WalesPowys
Spotlight on rural health and social care in Wales
We hear from people in rural areas across Wales about their health and social care services. Read our calls for change.Three ways you can make a difference
Our Reports
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Meddygfa Sarn, Pontyates – Proposal for Public Health Board
29 January 2026
West Wales
People at the heart of health and social care: Our Chair’s perspective
Professor Medwin Hughes on a people-centred vision for health and social care in Wales
28 January 2026
Cardiff & Vale of GlamorganNeath Port Talbot and SwanseaCwm Taf MorgannwgNorth WalesWest WalesGwentPowys
The People's Principles
Across Wales, thousands of people shared their experiences of health and social care.
Their voices were clear: “Treat us like people, not numbers.”
These principles reflect what matters most to them and offer a guide for shaping services that work for everyone.
15 January 2026
Cardiff & Vale of GlamorganNeath Port Talbot and SwanseaCwm Taf MorgannwgNorth WalesWest WalesGwentPowys
