How was your same day urgent care?
share your experience with usWhat we do
We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
The Health and Social Care We Want
Click here to have your say on building fairer and better services for WalesLlais News
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Our Reports
View all publicationsWe have operated in Wales since 1 April 2023. Our response draws on what we’ve heard from people about their experiences of health and social services during this time. It reflects our role in supporting people through complaints advocacy, our wider engagement activities, and making representations to services. This includes safeguarding, support services, and system integration.
During the development of our response to this consultation, we have consulted with our public engagement teams, and our complaints advocacy service.
Earlier this year, we responded to a Welsh Government consultation about a new Code of Practice. This Code sets out how councils, health boards and NHS trusts should check the quality of care services, deal with problems, and manage service closures.
