Our Annual Report & Account 2024-2025
Read how our work is shaping policy and improving services across Wales.What we do
We’re here to make sure your views and experiences are used by decision-makers to plan and deliver better health and social care services. And when things go wrong our independent and trained complaints advocates can support you to make complaints.
The strong voices of the people of Wales must be at the heart of an effective, joined up health and social care system for Wales.
Llais News
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Our Reports
View all publicationsIn this, our second year, Llais has stepped up its role as the independent voice of the people in health and social care by hearing from more than 40,000 people across Wales. From maternity services and emergency care to support for carers and access to dentistry, people have shared their experiences with honesty, urgency, and hope. Behind every voice is a story, and behind every story is a lesson to learn or a call to act.
And we have acted. This report provides a clear picture of our work and our impact.
We have operated in Wales since 1 April 2023. Our response draws on what we’ve heard from people about their experiences of health and social services during this time. It reflects our role in supporting people through complaints advocacy, our wider engagement activities, and making representations to services. This includes safeguarding, support services, and system integration.
