Representation

As the Citizen Voice Body, we gather your opinions, analyse them, and share them with key decision-makers in Wales. Our goal is to ensure your voice shapes the services you receive. We follow a formal process for representing your views.

Under Section 15(1) of the Health and Social Care (Quality and Engagement) (Wales) Act 2020, we can raise issues with NHS bodies and local authorities in Wales. These issues could come from consultations by these bodies or through our own engagement with the public.

For a detailed explanation of how we represent your views, you can refer to the The Statutory guidance on representations made by the Citizen Voice Body. 

The representations process allows you to have a voice in shaping the delivery of health and social care services in a way that works for you.  It means services are designed with you in mind.

A service provider must tell us what they are going to do with the representations that we make.  If they can’t act on the representation, they must give us a valid reason.

We’re also working on improving how we communicate the impact of these representations back to you. You’ll soon be able to see these updates through our newsletter, social media, and the organisations that help us engage with you. You can learn more about the results of our work on our Impact page.