Priority 02: Build awareness and understanding of who we are, what we do and how we make a difference

To make this happen we will:

Design and run communications campaigns, locally, regionally and nationally to reach different groups on relevant issues and to promote our work more generally.

Agree standards for our communication, engagement and digital media that reflect our people-centred approach and let people know how they have helped make a difference.

Develop new ways of engagement, communication and information sharing with our people and the people we work with.

Create our communication and engagement strategy so everyone is clear where we want to get to and how we want to work.

Develop a network of engagement, communications and insights and learn and improve what we do by sharing good practice.

What could success look like?

We are more well known and understood by people involved with the NHS and social care providers.

Our partners start to feel confident in promoting us and referring people to our services.

Our people and the people we work with feel that our communication and engagement is clear, impactful, relevant, and we are learning and improving from what we do.

Our people are clear what is expected of them when communicating and engaging on our behalf.

>> Priority 03: Make it easy to connect with you and our partners, by being accessible and inclusive