Reports
Llais encourages and supports people to have a voice in the design, planning and delivery of NHS and social care services.
Share your feedback with us to let us know your experiences, and how you feel NHS and care services are getting on. Your feedback will help make a difference.
Our national reports set out what we have heard and what people think about services across Wales.
They WILL be about the things you have told us matter to you.
From 1 April 2023 Llais replaced the seven Community Health Councils who have represented the interests of people in the NHS in Wales for almost 50 years.
Our Behaviour Framework
This framework defines how we can all contribute to the success of our organisation and to our own successes as individuals and as a team. Adopting and embracing these behaviours will help to achieve our vision of a health and social care system where people get the services they need in a way that works best for them.
Getting urgent and emergency healthcare in Welsh hospitals
Over the past year Llais has been hearing a lot about the challenges facing people needing emergency healthcare in Wales.
Starting in late September 2024, over the course of 5 weeks, Llais’ teams across Wales visited the Emergency Departments, Minor Injury Units and Medical Assessment Units in their local areas. We undertook 42 visits.
We also ran an online survey and held focus groups to capture people’s experiences. During this 5-week period we heard directly from over 700 people about their experience of emergency healthcare.