Statutory Guidance on Representations made by The Citizen Voice Body

This is statutory guidance for how NHS bodies and local authorities may deal with a representation made to them by Llais.

We will listen to what people have told us and then represent those views, or make representations on matters which have come to its attention by any other route, to those responsible for providing and arranging health and social services.

Representations should help ensure that the voice of citizens and service users is heard alongside that of professionals when making decisions about the development, improvement, change or cessation of health and social care services.